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PacketBase Store Frequently Asked Questions
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The latest Avaya solutions - always new, always legit, guaranteed.
Welcome to our online catalog developed exclusively by PacketBase to give you access to 100% guaranteed NEW Avaya products shipped directly from Avaya’s distribution at amazingly low prices. Since we are fully authorized by Avaya, you can avoid the risks of “gray market” or "refurbished" equipment from our competitors. Don't jeopardize your business, order Avaya solutions only from PacketBase.
Our Committment to You:
- Always 100% New Guaranteed
- Original Manufacturer Warranty
- Free Standard Shipping on Every Order of $99 or more
- Manufacturer Authorized & Approved
What is a '100% New' product?
- Unopened and sealed packaging from original manufacturer
- Recent serial numbers traceable by manufacturer
What is 'Original Manufacturer Warranty'?
What is 'Free Shipping'?
- All ground shipping within the continental United States is offered free on every order of $99 or more (cannot ship to PO Boxes)
- Standard shipping typically arrives in four to ten business days
- Faster shipping options are available during Checkout
What is 'Avaya Authorized'?
- PackBase, Inc. is an Authorized Avaya Connect BusinessPartner.
- Read the fine print. Don't buy from gray market dealers who can't prove they are Avaya Authorized.
- If you have any questions about gray market, contact the Avaya Gray Market Prevention and Compliance Manager, Don J. Peterson, at 908-953-2256, email at djpeterson@avaya.com.
Can we buy with a Purchase Order?
Yes, however pricing levels are slightly different.
Please call (866) 405-3992 for a formal quote.
The PacketBase Guarantee:
- If we do not meet all of these commitments, you can return your order for a 100% product refund - no questions asked within 30 days of order (excludes shipping charges, software orders or services).
Ship Working Returns with Sales Order Number to:
PacketBase, Inc.
88 S. 3rd Street, #200
San Jose, CA 95113
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